Menu
To be eligible for a return, items must be unused and in the original packaging. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective, please provide photographic evidence when requesting a return. Items that have been opened or used may not be eligible for a refund unless they are defective.
To request a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please ensure that your email is clear and contains all necessary information to expedite the process.
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label.
Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements. You will receive an email notification once your return has been processed. Refunds will be issued to the original payment method within 7-10 business days after the return is approved. Please note that your bank or credit card company may take additional time to process the refund.
We do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Follow the return process outlined above to initiate your return.
Certain items are non-returnable, including but not limited to personalized products, digital downloads, and items marked as final sale. If you are unsure whether an item is returnable, please contact us before making your purchase. We will provide clarity on the return eligibility of specific items.
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with imperativecraft.com is satisfactory. Our customer service team will respond to your inquiries as promptly as possible.